CDR FUNDRAISING GROUP DIGITAL QUALITY ASSURANCE ANALYST

Description:

The Digital Quality Assurance (QA) Analyst performs cross-browser, cross-platform, cross-device testing on a variety of digital products. As a member of the Moore Digital team, the Digital QA Analyst tests digital products for functionality, compatibility, content, and tracking implementation, reporting all quality issues discovered, and the steps to recreate them, clearly and succinctly. The ideal candidate has an extreme eye for detail and finds great satisfaction in uncovering problems and defects.

Responsibilities:

Performs cross-browser, cross-platform, cross-device testing on a wide range of digital products, including emails, landing pages, donation pages, lightboxes, websites, A/B optimization testing projects, banners, and social media campaigns.
Methodically tests digital products for bugs, typos, misspellings, inconsistencies, and other defects to maintain a high level of quality across digital deliverables.
Tests digital products for functionality, browser and device compatibility, and user experience issues.
Reports and describes bugs/issues and the steps to recreate them in minute detail.
Identifies tracking, SEO, and accessibility issues (where appropriate) during the QA process.
Works with the Director, Digital Operations to establish QA processes and protocols.
Maintains master checklist of QA test items per digital product for the agency and individual clients as needed.
Periodically evaluates most popular web browsers, devices, operating systems, and email clients, and makes recommendations for minimum browser/device/OS development support requirements.
Works closely with development team to demonstrate and remediate issues.
Prepares test cases and use cases as needed.
Champions quality assurance best practices across the agency.
Performs any and all other duties as assigned.

Skills:

Working understanding of the digital landscape, content, information architecture and social media.
Ability to handle multiple projects simultaneously, prioritize tasks, and manage time independently to meet established deadlines.
Strong written and verbal communication skills with the ability to communicate bugs and the steps to replicate them in a clear, concise way.
Strong organizational and time management skills.
Meticulous attention to details.
Outstanding troubleshooting, problem-solving, and analytical skills.
Ability to work well with cross-functional teams that include digital producers, designers, developers, copywriters, and client services members.
Adaptability in situations where priorities, demands and timelines conflict and/or shift.
Commitment to delivering error-free work and high-quality customer service to clients.
Passion for finding bugs and delivering high quality digital projects.

Education:

Bachelor’s Degree or equivalent experience.

Experience:

1+ years of experience testing responsive digital projects, such as emails, landing pages, lightboxes, and websites.
Experience with Google Analytics implementation, reporting and/or interpretation a plus.
Experience with debugging tools such as Chrome Developer tools a plus.
Experience or basic knowledge of email and/or browser testing platforms (Email on Acid, Litmus, BrowserStack) a plus.
Experience with project management/collaboration/productivity tools (Workfront, Asana, Trello) a plus.
Experience with issue/bug tracking tools such as Jira a plus.
Basic knowledge of HTML and CSS a plus.
Basic familiarity with CMS platforms (WordPress, Drupal) a plus.
Basic familiarity with Email Service Provider Platforms (Marketo, Luminate, Engaging Networks, Emma, Salesforce Marketing Cloud, etc.) a plus.
Where experience in certain areas is lacking, enthusiasm, desire to learn, and fastidious attention to detail goes a long way!

To apply:

About Us

CDR Fundraising Group is an award-winning, full-service direct response fundraising agency with more than 30 years of experience in nonprofit fundraising and advocacy. Our staff of account executives, analysts, creatives, production specialists, media experts and strategy consultants work together to create some of the most effective, multi-channel fundraising solutions in the United States.

Our client’s missions are our purpose and our passion. Together, we raise money to transform lives.

CDR Fundraising Group is a Moore company, the largest direct marketing firm in the country dedicated to the nonprofit, association, and government sectors (https://wearemoore.com/). More about CDR and our clients can be found at www.cdrfg.com.

CDR Fundraising Group is proud to be Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, age, and other statuses protected by law.

CDR Fundraising Group will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Our Benefits

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a comprehensive healthcare, support for working parents and paid time off so you can relax, recharge and be there for the people you care about.

Each full-time position at CDR is eligible for our comprehensive benefits package, which includes medical & prescription, dental and vision insurance, employer paid Life, Short-term and Long-term Disability coverage, Health Savings Account plan, Flexible Spending Account plans for health and dependent care, and other voluntary benefit options. We offer paid holidays, paid personal leave, paid volunteer leave, and paid family leave. Employees have the option to participate in a company-sponsored 401(k) plan. Several benefit plans have eligibility waiting periods.

How to Apply:

The link to the application is provided here: Digital Quality Assurance Analyst.

Inquiries can be directed to Lisa Behuncik, Human Resources Director, 301-858-1500, lbehuncik@cdrfg.com.